FAQs
About Our Cookies
What makes Black Bird Bakers cookies different?
Our cookies are thick, generously sized and made for a soft, gooey centre with crisp golden edges. Each one weighs around 6oz and is generously filled with premium chocolate and rich fillings.
Every cookie is handcrafted in small batches in Dartmoor using house-made browned butter (beurre noisette), premium Callebaut Belgian chocolate and carefully selected ingredients before being baked fresh to order.
What is brown butter?
Brown butter, also known as beurre noisette, is butter that’s gently cooked until the milk solids caramelise.
This creates a rich, nutty flavour that adds depth and complexity to our cookies. It takes longer than simply melting butter, but we believe the difference is worth every minute.
Are your cookies baked fresh to order?
Yes.
Every order is baked fresh in small batches before being carefully packed and dispatched. We don’t bake cookies to sit on shelves, helping ensure they arrive tasting exactly as intended.
Do you deliver nationwide?
Yes.
We deliver across mainland UK, allowing customers nationwide to enjoy our thick, gooey, freshly baked cookies delivered directly to their door.
When do you dispatch orders?
We currently dispatch Monday to Thursday to help ensure your cookies spend as little time in transit as possible and arrive in the best condition.
Where can I collect my order?
Collection is available from:
The Black Bird Bakery
11 The Square
Chagford
Devon
TQ13 8AA
You’ll receive an email when your order is ready for collection.
Are your cookies suitable for gifts?
Absolutely.
Our luxury cookie boxes make thoughtful gifts for birthdays, thank you presents, celebrations or simply treating someone special.
Every order is carefully packed and beautifully presented.
How long do your cookies stay fresh?
Honestly… if you can resist them for that long!
Stored in an airtight container in a cool, dry place, our cookies stay fresh for up to 5 days.
Can I freeze them?
Yes.
Our cookies freeze beautifully for up to 3 months when stored in an airtight container.
Allow them to defrost thoroughly before enjoying.
How should I enjoy my cookies?
For the ultimate gooey centre, warm your cookie in the microwave for around 10–15 seconds before eating.
Pair with your favourite coffee, tea or a cold glass of milk.
Do your cookies contain allergens?
Our cookies contain wheat (gluten), dairy, soya and eggs.
Some flavours also contain nuts or peanuts.
Although we take every care during production, all cookies are made in the same bakery and may contain traces of all allergens. If you have a severe allergy, our cookies may not be suitable.
Please refer to our Ingredients & Allergens page before ordering.
Where are Black Bird Bakers cookies made?
Every Black Bird Bakers cookie is handcrafted and baked in small batches on the edge of Dartmoor, Devon.
Made using carefully selected ingredients, including premium Belgian chocolate and house-made browned butter, our cookies are baked fresh to order before being delivered across the UK or collected from The Black Bird Bakers Bakery in Chagford.